Your jewellery has been handmade specifically to your requirements so unfortunately returns and refunds are not accepted due to this. However in the unusual event that you have any issues with your pieces, please get in touch as soon as possible and I will always do my best to resolve any problems. 

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Wrong Chain Length?

Please drop me an email if the length is not right for you and I will see what I can do, as my chains are made to order at your chosen length, exchanges are therefore not always possible. If I am not able to offer you an exchange, I may recommend adding/removing links for a small charge.

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Orered the wrong ring size?

If you order the incorrect size and the ring needs adjustment, please email meg@theshadowedpearl.co.uk with your order number and I will confirm if the re size is possible, the cost with link for payment and return details. I will personally resize the ring to fit the new measurement you advise and so there will be a cost for the work involved between £10-£50 approx dependent on the ring design. Unfortunately not all rings can be resized, such as rings with stones, rings with a particular pattern/detail, its design, the work it requires or how many sizes it needs adjusting by. I can only resize rings larger or smaller by a max of 2 sizes, otherwise too much strain is put on the ring.

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Need a repair?

Please drop me an email with a description/photographs of your broken treasure and I will be able to see if this is something I can repair for you and advise a cost.